Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing a smooth and reliable shipping experience for every order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

During holidays, promotional events, or periods of high order volume, processing may take a little longer. We appreciate your patience and understanding.

2. Shipping Time

Estimated delivery times are generally:

  • United States: 6–18 business days
  • Canada: 6–18 business days
  • Europe: 6–18 business days
  • Other international destinations: 7–20 business days

Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, customs clearance, weather, and other unforeseen circumstances.

3. Shipping Tracking

Once your order has been shipped, we will provide tracking information when available. You can use the tracking number to follow your package’s shipping progress.

Please allow some time for tracking information to update after the package has been handed over to the carrier.

4. Customs and Duties

For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.

Any customs duties or taxes charged by the destination country are the responsibility of the customer.

5. Shipping Delays

While we do our best to ensure timely delivery, we cannot guarantee an exact delivery date.

Delays may occur due to severe weather, customs inspections, carrier delays, incorrect or incomplete shipping information, holidays, or other circumstances beyond our control.

6. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply if you request a reshipment.

7. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer service team as soon as possible.

We will work with the shipping carrier to investigate the issue and help find an appropriate solution.

8. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: soft-seater-0r@icloud.com

Thank you for choosing our store. We truly appreciate your support and hope you enjoy your shopping experience!